Services > PRM
Novability is a partner of Aeroporti di Puglia as an assistance service provider for people with disabilities and reduced mobility.
According to our vision, the passenger must receive the service assistance with increasing care, so that the rights and standards established by the reference standards are fully respected. The customer must be able to enjoy a comfortable transport service in conditions of equality.
The consolidated trend of user growth, and in particular the even more significant percentage increase in requests for assistance by PRMs, with the airport sector, requires a constant adjustment of the capital in human resources, based on a socially oriented professionalization.
The company guarantees an ability documented to operate according to the standards set by the international, community and national legislation of reference, engaging in courses of continuous improvement of skills and performance aimed at pursuing our mission:
- take care of the relational and behavioral aspects, offering courtesy and professionalism on the part of the dedicated staff.
- provide all relevant information in a complete and accessible manner for the purpose of making the travel experience fully usable.
- collaborate in the functioning of the communication channels through which the user exercises his rights.